Disney acknowledges Disney Plus’s major technical issues

Update Tuesday, 11:25 a.m. ET: is up and running across all of our devices. 

Those hoping to start streamingon day 1 may have hit a wall trying.

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According to, the reports began around 7 a.m. Eastern time and seemed most prominent New York City, but perhaps that’s just due to the concentrated populations. Other hot spots showed up in Toronto, Montreal and Chicago. 

By 10 a.m. Eastern time, Salt Lake City, Atlanta and Washington, D.C. showed outages as well, as did Amsterdam and Rotterdam in the Netherlands, the only European country to have Disney Plus so far.

The error message on users’ screens read “unable to connect.’ The unfortunate prompt told users to exit the service and ‘try again.’

When we first tried to connect to Disney Plus in our New York office, we too were met with the rather disappointing message. 

And I OOP hi @disneyplus (on fire stick 4K) pic.twitter.com/JFreUWbsyg

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Yeah… not the best start. 

Luckily a tipster told us that if you can see the service’s menu even with the error screen, then you can do a search for any program. If you get a search result, you can then return to a properly working home screen.

At the Tom’s Guide office, this method worked with anset-top box. But it didn’t work with an, as there was no menu visible with that option.

Even on the Apple TV, not all the content was viewable. We were able to start watching The Mandalorian, as well as Pixar content, but the submenu for Marvel content led to an error screen.

Disney responded to this outage,that demand ‘has exceeded our highest expectations,’ and that it’s ‘working quickly to resolve any current issues.’

By 5 p.m. Eastern, Disney Plus was up and functional across all of our devices. Check out ourto see how much we liked it, and if it’s right for you.